Event Booking Terms and Conditions
This page (together with any documents referred to on it)
defines the terms and conditions on which we enable you to make event booking(s).
Please read these terms and conditions carefully before booking any of our
Events. By booking any of our Events, you agree to be bound by these terms
and conditions and to attend events you must comply with event attendance
regulations which can be found in Rune.
1. Price and Payment
The prices for the current events are available
on the Events page of our website and are inclusive of VAT.
You may pay for your booking online by credit or
debit card (debit card preferred). Credit and debit card payments made online
through our website are processed by a secure payment collection service (Opayo
If we have mis-priced any item or by website booking error
you are charged an incorrect price, we will notify you to rectify the issue.
We are not obliged to supply the item at the errored price. If we do notify
you, then you can decide if you want to continue with your booking or be issued
with a full refund.
Confirmation of Booking
After making a booking you will receive an
e-mail from us acknowledging that we have received your booking request. Please
note, your booking is not confirmed until full payment has been received. As
event tickets are personalised and bespoke to the individual, there is no
cooling off period.
& Refund Policy
We may cancel or change events by
rescheduling the date or location. We will notify you of any changes either by
our official website, Facebook page and/or by email.
If changes are made by the Lorien Trust
affecting the date or location of an event your booking will be automatically
moved and be valid for the new schedule. If you cannot attend the new
date/location, you can request a refund within 21 days of our official
notification. To request a refund, you must email firstname.lastname@example.org giving us details of the event(s) you want to be refunded and
include a photograph of your ticket or the relevant ticket stub torn up clearly
showing the name and player ID.
Outside of the above the UK law provides
no cancellation rights should you decide you either can’t attend, or no longer wish
to attend any event which has been pre purchased.
Official notices/updates will be
communicated via the Lorien Trust Facebook page and the Lorien Trust website at
www.Lorientrust.com. On occasions it may be necessary to
communicate with individuals which may be by email or post.
how we will use the information which you have provided to us. Any
communication from a customer gives us permission to reply by that same
communication route, it may be necessary for us to access personal data in
order to reply.
We may use photographs taken at events in
publicity and marketing materials, including use on our website. Your
attendance at an event may mean that you are featured in such photographs. If
you are featured on a photograph and you would like us to remove it please
email Enquiries@lorientrust.com with your request.
Right to Vary These Terms and Conditions
have the right to revise and amend these terms and conditions from time to time
to reflect changes in technology, payment methods, relevant laws and regulatory
requirements and changes in our system's capabilities or future development.