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    • Customer Toolbox

    December 11th, 2015 09:12

    Customer Toolbox

     We have the ability to add more than one character preview to a single online account. We expect this will be very useful to families and persons who are purchasing tickets for both themselves, and someone else. Please use the RED form below to request the linking of additional characters to this account.
    We will gain permision from the character holder before we authorise its dispaly. Please do not attemp to abuse this system.

    A preview of your character card should appear in the space below.
    This MAY NOT yet show any overinter skills you commenced learning at the Gathering.


    .

    Unfortunately your character details are not linked yet, please do not be alarmed. Your character details are held securely offline. A member of the office team needs to manually link your character to your web account in order for the preview to be successful. Please use the red form below to request the linking of your character (or additonal characters) to this online acocunt

    If your character preview does not show, please switch to Desktop View in the first instance.
    We are workign hard to optimise this page for mobile viewing.

    OSP's look incorrect? Click here.

    Issues? Call the team on 01283 220 737 (office hours)

    Character not Linked? Wish to link more? CLICK HERE

    Email the team on enquiries@lorientrust.com 24/7

    From this single page, you should be able to manage all of your personal and character details.

    While are only able to offer a character preview at the moment. We have no ability to allow you to edit your character directly. Please use the respective forms below to instruct a member of the Admin team to make any changes for you.

    The LiveChat box will link you directly to an online member of the team who will be able to make the changes for you, they should appear instantly (upon refresh) on your preview. We hope this will be of huge assistance to customers.

    If you need any assistance of any kind there are many ways you can contact the admin team.

    Our preferred and quickest method of communication is by email. please use enquiries@lorientrust.com.

    You can write to us at the office or call us on 01283 220 737

    Dont forget to include to include your full name and date of birth so we can trace your account with ease.

    Lorien Trust,
    2 Jubilee Park,
    Woodville,
    Derbyshire,
    DE11 7NZ

    New Customers

    This is the new customer form.

    Please complete the form to the Right Hand Side. This will be automatically sent to the admin department who will set your account to deduct the New Customer Discount at the final stage of the checkout process.

    New Customer Form
    []
    1 Step 1
    New Customer Form Personal Details

    Please use this form to request your 50% discount to the first event you prebook.

    The details given below will be checked and you will be informed once the coupon has been allocated to your user account.

    If for any reason you book in advance of receipt of the code, no refund will be given but a credit will be applied to your acount.

    First NameYour preferred name
    Middle name
    Last nameYour preferred name
    Date of BirthDD/MM/YYYY
    Gender
    Address 1The 1st line of your address
    Address 2The 2nd line of your address
    CountyPlease pick your postal county
    Postal Code
    CountryPlease select country of residence
    Telephone NumberInc Area Code.
    Mobile Number
    How did you find us.If you refered by an existing customer please put their name here.
    0 /
    Emergency contact details

    We only use this information to contact an appropriate person should you require any additional external assistance while attending our events.

    Emergency contact name
    Emergancy contact numberTelephone number
    Please ensure you have created your user account so we may allocate the coupon for automated use at the point of checkout.
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    New Customer: Character Creation form

    As a new customer, you have 50 OSPs to spend on your first character. These can either be spent immediately or banked, and saved against your account, for use at a later date.

    New Customer Character Creation
    []
    1 Step 1
    New Customer Character Creation

    An Introduction to CS, OS & OSPs

    Although the abbreviations CS, OS & OSPs can be confusing at first each is it not as complex as it seems. Each customer creates one character. Each character can spend up to 16 points on Character Skills (CS). These broadly determine the type of character you play (EG a healer would choose the Healing CS and an Warrior would choose Armour Use & Body Development CS as one of their main CS skills.). To supplement these CS a character can buy Occupational Skills (OS) by spending Occupational Skill Points. (OSPs) These Occupational Skills allow you to create an extra depth to your character, these reflect your background and knowledge of the game world. For example the OS Revive costs 10 OSPs and allows the healer better healing. An explanation of all OS skills can be found within Occupational Skills Guide. OSPs are earned by attending events.

    First Nameyour preferred name
    Last Nameyour preferred name
    Date of BirthType if you can't select.
    Your Character details
    Character Name
    Character RacePlease select the race of your character
    FactionPlease pick a faction
    Character GroupPlease pick one group
    Character Skills (CS)

    Each character can spend up to 16 points on Character Skills (CS). These broadly determine the type of character you play.


    E.G. A healer would choose the Healing CS. A Warrior would choose Armour Use & Body Development CS as one of their main CS skills.


    Children under 14 have limited CS to spend. Please see page 47 of the rule book for further information.

    Character SkillsYou may only spend 16 CS points

    For more information on each of these skills, can be found in the in game section.

    To supplement these CS a character can buy Occupational Skills (OS) by spending Occupational Skill Points. (OSPs)


    Occupational Skills (OS)

    These Occupational Skills allow you to create an extra depth to your character, these reflect your background and knowledge of the game world. For example the OS Revive costs 10 OSPs and allows the healer better healing.


    Some Occupation Skills require a prerequisite skill that you must possess in order purchase. For example, the OS Revive, requires the CS of Healing (either 1 or 2) in order to work.


    Below shows the relevant prerequisites.



    Occupational Skillsyou have up to 50 OSPs to spend

    A member of the Admin team will create your character and inform you once this has been made.

    Commentsmore details
    0 /
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    Existing Customers

    Existing Customer: Change of details

    If you are an existing customer, please use this form to notify the administration team of any changes to your personal out of character information.

    Change of Personal Details
    []
    1 Step 1
    Existing Customer. Change of Personal (Out of Character) Details

    Please use this form to update your personal details.


    This form is for update only. It will not link your account to your new log on as we have no process to complete this at this time.


    You do not need to complete or submit this form if your details have not changed since last year.

    These changes will only be reflected on the database that is held securely offline, and will not show on your online account.


    You can update your delivery and billing address while you place an order.  Please do not duplicate with this form as it causes confusion.

    First NameYour preferred name
    Middle name
    Last nameYour preferred name
    Date of BirthDD/MM/YYYY
    Address 1The 1st line of your address
    Address 2The 2nd line of your address
    County or Region here.
    0 /
    Postal Code
    CountryPlease select country of residence
    Telephone NumberInc Area Code.
    Mobile Numb
    Any Other DetailsIf you require any other O.O.C. amendments please include them here
    0 /

    Due to the increased workload experienced by our administrative team we are unable to  respond to each individual submission.


    The amendments in this form should be processed within 72 hours.

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    Existing Customer: Change of Character Details

    This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form. All other character ammendments may be sent via this form.

    Existing Customer: NEW Character

    Please use this form to create a new character. With this information, any historic characters will be retired and will no longer be playable.

    This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form.

    Change of Character Details
    []
    1 Step 1
    To request any ammendments to your character, please complete and submit this form.

    This form should not be used to request Occupational Skill Pre-booking or to alert us of any OSP Discrepancies.

    This is included in the order allocation form.

    NameYOUR full name
    Date of BirthDD/MM/YYYY
    Player IDLeave blank if unknown

    Please only fill in the parts that require amending. If you are amending CS, please include your total new respend.


    Please note that your character name is not able to be changed, we are only able to accept additions to existing names. 


    You may not change an existing character race. This is chosen at the point of character creation. A new character race should be stated in the Comments section below.

    Reason for Change
    Nameof chraracter
    Character skillsYou may only spend 16 CS points. PLEASE INDICATE YOUR ENTIRE 16 PT SPEND.
    FactionPlease pick a faction
    Character GroupPlease pick one group.
    CommentsFor any other details, including to declare your character as dead or retired, please include a note.
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     With a large quantity of requests being made we are unable to call each customer individually to confirm their changes have been made,


    You do not need to wait for our response before continuing to make your booking or update your other information.

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    NEW Character
    []
    1 Step 1
    Existing Customer New Character Creation
    First Nameyour preferred name
    Last Nameyour preferred name
    Date of BirthType if you can't select.
    Your Character details
    Character Name
    Character RacePlease select the race of your character
    FactionPlease pick a faction
    Character GroupPlease pick one group
    Character Skills (CS)

    Each character can spend up to 16 points on Character Skills (CS). These broadly determine the type of character you play.


    E.G. A healer would choose the Healing CS. A Warrior would choose Armour Use & Body Development CS as one of their main CS skills.


    Children under 14 have limited CS to spend. Please see page 47 of the rule book for further information.

    Character SkillsYou may only spend 16 CS points

    For more information on each of these skills, can be found in the in game section.

    To supplement these CS a character can buy Occupational Skills (OS) by spending Occupational Skill Points. (OSPs)


    Occupational Skills (OS)

    These Occupational Skills allow you to create an extra depth to your character, these reflect your background and knowledge of the game world. For example the OS Revive costs 10 OSPs and allows the healer better healing.


    Some Occupation Skills require a prerequisite skill that you must possess in order purchase. For example, the OS Revive, requires the CS of Healing (either 1 or 2) in order to work.


    Below is a list of the most popular starting OS.

    If you wish to request any other OS - Please use the comments section at the foot of this form.

    Occupational Skillsyou have up to 50 OSPs to spend

    A member of the Admin team will create your character and inform you once this has been made.

    Commentsmore details
    0 /
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    Children

    Under 10 Discount Request Form

    Children under 10 gain free entry to our events. We will set the parents account to automatically receive a discount to a childs ticket when purchasing for a child aged 10 or under.

    Under 10 Discount Request
    []
    1 Step 1
    Under 10 Discount Request Form

    Children aged 10 and under gain free entry to our events. To request your automated discount, please complete the form below.

    This discount will be applied to your account, and is active when you purchase a child ticket.

    The effects of the discounts will be seen at the final stage of the checkout process.


    Adults information

    First NameYour preferred name
    Last NameYour preferred name
    Date Of BirthManual Entry Req.

    Please enter the names and Dates of Birth of up to 3 children below.


    Each record will be checked.

    Child 1 NameName of child 1
    Date of Birthof Child 1 DD/MM/YYYY
    Which events would child 1 attend?
    Is Child 1 a new customer?
    Child 2 NameName of child 2
    Date of Birthof Child 2 DD/MM/YYYY
    Is Child 2 a new customer?
    Which events would child 2 attend?
    Child 3 NameName of child 1
    Date of Birthof Child 3 DD/MM/YYYY
    Is Child 3 a new customer?
    Which events would child 3 attend?
    Commentsmore details
    0 /

    I will do my utmost to provide a speedy turn around of this form. I expect this to be around the 5 day mark considering my current workload. 

    DUE TO A LARGER THAN EXPECTED INCREASE IN WORKLOAD FOR OUR ADMINISTRATION TEAM, IT MAY BE QUICKER TO CONTACT US ON 01283 220 737 (10-4 Mon-Fri) TO COMPLETE THE CHANGE.

    Kind Regards - Adam Cichy

    Commentsmore details
    0 /
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    Child Authorisation Form

    This form is designed for parents and guardians to give the LT the information of the Authorised Supervisor the child will be attending the event with.

    Child Authorisation Form
    []
    1 Step 1
    Child Authorisation Form

    This form is designed for parents and guardians to give the LT the information of the Authorised Supervisor who the child will be attending the event with.

    We understand that multiple children may attend with one Authorised Supervisor, if required, please resubmit this form until all the information has been given.

    First Child's Information

    Child NameChild's full name
    Order IDThe order ID the booking was made under
    Date of BirthOf 1st Child DD/MM/YYYY

    Second Child's Information

    Child NameChild's full name
    Order IDThe order ID the booking was made under
    Date of BirthOf 2nd Child DD/MM/YYYY

    Third Child's Information

    Child NameChild's full name
    Order IDThe order ID the booking was made under
    Date of BirthOf 3rd Child DD/MM/YYYY

    Booking parents / Guardian information

    NameFull name
    Date of Birthof billpayer DD/MM/YYYY
    Are you attending

    If you selected No above, please continue below and provide the details of the Authorised Supervisor will be during our events.


    If you Selected yes please press "Submit" below.

    By Submitting this form you are confirming the following information,


    • You authorise the child(ren) mentioned above to attend Lorien Trust events. You do so on the understanding that the hobby is a 'contact' hobby and our events are run in a camping based environment. Appropriate clothing and bedding must be provided for any child(ren).
    • You authorise that the child(ren) mentioned above will adhere to all Terms and Conditions of the Lorien Trust, including any site or event specific terms.
    • You confirm that you will ensure appropriate adult supervision will be provided to all children in your care during events.
    • You confirm you will monitor,educate and make chid(ren) in your care aware of IC character interaction. In particular, those mentioned on pages 5 and 8 of the Lorien Trust Rulebook.
    • You are the primary caregiver/ legal guardian of the childeren in question.

    You can authorise another adult to be the Authorised Supervisor while attending our events.

    Please acquire their permission in advance as we will check they are happy to be an Authorised Supervisor.


    Any Authorised Supervisors must be over 18 years of age.

    Nameof Authorised Adult
    Contact Numberof Authorised Adult
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    Once your booking is completed and you have secured your order id, please complete the form below.

    Booking allocation form.

    Please use this form to allocate any additional tickets you have purchased to other customers.

    Please note: Event tickets are non transferable. EG; If you purchase a single all 4 event mutli-deal, this can’t be split or shared between two customers. You may only allocate whole parts of the ticket.

    Booking Allocation Form
    []
    1 Step 1
    Booking Allocation Form

    You only need to complete this form

    As we now have the ability to allow you to purchase multiple tickets (For groups, friends, family members, children etc) we must be sure that we allocate the ticket you have purchased to their individual account.


    PREBOOKS RECEIVED THREE DAYS OR AFTER YOUR ORDER BEING RECEIVED WILL BE IGNORED IN AN ATTEMPT TO REDUCE THE LARGE NUMBER OF ORDERS BEING HELD.

    Order IDof the booking you have made
    Dateof the order
    NameThe name of the billpayer
    Date of BirthPlease type your date of birth

    Could you please indicate which events, if any, of this booking you wish to allocate to yourself?

    Select Events
    Ticket Type

    You may now submit this form if you have completed or continue adding further information below

    The next sections will allow you to indicate who the remaining tickets from the order you have been placed are to be allocated to.


    If you require any assistance, please do not hesitate to contact the office.

    Could you please indicate which remaining event tickets of this booking you wish to allocate to someone else

    Select Events
    Ticket Type
    NameTheir full name
    Date of BirthPlease type your date of birth

    We may ask them directly if they accept the terms and conditions. We may also contact them directly for their OS Prebooks.


    If you are buying this as a gift, do you accept the terms and conditions on their behalf?

    Terms & Conditions

    You may now submit this form if you have completed or continue adding further information below

    Could you please indicate which remaining event tickets of this booking you wish to allocate to someone else

    Select Events
    Ticket Type
    NameTheir full name
    Date of BirthPlease type your date of birth

    We will ask them directly if they accept the terms and conditions. We will also contact them directly for their OS Prebooks.

     

    If you are buying this as a  gift, do you accept the terms and conditions on their behalf?

    Terms & Conditions

    You may now submit this form if you have completed or continue adding further information below

    Could you please indicate which remaining event tickets of this booking you wish to allocate to someone else

    Select Events
    Ticket Type
    NameTheir full name
    Date of BirthPlease type your date of birth

    We will ask them directly if they accept the terms and conditions. We will also contact them directly for their OS Prebooks.

     

    If you are buying this as a  gift, do you accept the terms and conditions on their behalf?

    Terms & Conditions

    If you feel we require any further information, please enter the information below.

    Further Details
    0 /

    We may call or email you to ensure all the information you have provided is correct.

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    If you require assistance please do not hesitate to contact the office on any of the methods mentioned above.

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