Customer Toolbox
We have the ability to add more than one character preview to a single online account. We expect this will be very useful to families and persons who are purchasing tickets for both themselves, and someone else. Please use the RED form below to request the linking of additional characters to this account.
We will gain permision from the character holder before we authorise its dispaly. Please do not attemp to abuse this system.
From this single page, you should be able to manage all of your personal and character details.
While are only able to offer a character preview at the moment. We have no ability to allow you to edit your character directly. Please use the respective forms below to instruct a member of the Admin team to make any changes for you.
The LiveChat box will link you directly to an online member of the team who will be able to make the changes for you, they should appear instantly (upon refresh) on your preview. We hope this will be of huge assistance to customers.
If you need any assistance of any kind there are many ways you can contact the admin team.
Our preferred and quickest method of communication is by email. please use enquiries@lorientrust.com.
You can write to us at the office or call us on 01283 220 737
Dont forget to include to include your full name and date of birth so we can trace your account with ease.
Lorien Trust,
2 Jubilee Park,
Woodville,
Derbyshire,
DE11 7NZ
New Customers
This is the new customer form.
Please complete the form to the Right Hand Side. This will be automatically sent to the admin department who will set your account to deduct the New Customer Discount at the final stage of the checkout process.
As prebookings have now closed, all new customers will need to register at Game Control during either the Summer Moot or the Gathering.
There is no opertunity to provide a 50% discount to on the gate tickets. This discount will be applied to the first event you prebook
New Customer: Character Creation form
As a new customer, you have 50 OSPs to spend on your first character. These can either be spent immediately or banked, and saved against your account, for use at a later date.
As prebookings have now closed, all new characters will need to register at Game Control during either the Summer Moot or the Gathering.
Existing Customers
Existing Customer: Change of details
If you are an existing customer, please use this form to notify the administration team of any changes to your personal out of character information.
As prebookings have now closed, all changes will need to made at Game Control during either the Summer Moot or the Gathering.
Existing Customer: Change of Character Details
This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form. All other character ammendments may be sent via this form.
Existing Customer: NEW Character
Please use this form to create a new character. With this information, any historic characters will be retired and will no longer be playable.
This form should not be used to for Occupational Skill Pre-booking. This is included in the order allocation form.
As prebookings have now closed, all changes will need to made at Game Control during either the Summer Moot or the Gathering.
Changes will only be made for customers who have placed an order. No changes will be considered beyond the 4/7/2018 and changes after this date will need to be made at Game Controle
As prebookings have now closed, all new characters will need to register at Game Control during either the Summer Moot or the Gathering.
Children
Under 10 Discount Request Form
Children under 10 gain free entry to our events. We will set the parents account to automatically receive a discount to a childs ticket when purchasing for a child aged 10 or under.
As prebookings have nowe closed, no discount can be applied.
Child Authorisation Form
This form is designed for parents and guardians to give the LT the information of the Authorised Supervisor the child will be attending the event with.
Once your booking is completed and you have secured your order id, please complete the form below.
Booking allocation form.
Please use this form to allocate any additional tickets you have purchased to other customers.
Please note: Event tickets are non transferable. EG; If you purchase a single all 4 event mutli-deal, this can’t be split or shared between two customers. You may only allocate whole parts of the ticket.
This form is now redundant as prebookings have now closed.
If you require assistance please do not hesitate to contact the office on any of the methods mentioned above.