Terms and Conditions

 

PRIVACY POLICY

Effective Date: November 2012

  1. Who are we?
    1. We are Merlinroute Ltd t/a Lorien Trust. We are registered in the England & Wales under company number 03029544. Our registered office is 2 Jubilee Park, Woodville, Derbyshire DE11 7NZ.
  2. We own and operate this website.
    1. Our contact details are in the “contact us” section on our site. Please get in touch if you have any questions or feedback about this policy. We’d be delighted to help.
  3. Data Protection Act 1998.
    1. Merlinroute Ltd t/a Lorien Trust is registered with the Information Commissioners Office in accordance with the Data Protection Act 1998. Our Data Controller is Merlinroute LTD and our registrar entry is Z5516132.
  4. What’s the point of this policy?
    1. The idea is that we tell you how we deal your ‘personal data’. (This is the technical term for information about any identified or identifiable living person). Please read on to find out what kinds personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it.
    2.  Please don’t use our site unless you are completely happy with this policy. If you do use our site, we’ll assume that you do accept it.
  5. Might the policy change?
    1. It may well do and so you should check it whenever you visit our site. We’ll assume you agree to the revised policy if you use the site after the effective date shown at the top of the policy.
  6.  What personal or other data do we collect?
    1. We collect and store the information which you give us via forms on our site – such as your name, contact details and the information we request if you are registering for one of our events – or when communicating with us by email or in some other way.
    2. We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on our website including the pages you visited and searches you made.
  7. What about cookies?
    1. Like many websites we use cookies (or may do so in future). A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive so that the site can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies cannot read your hard drive.
    2. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. We use session cookies to recognise you within each session on our website.
    3. Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). We use persistent cookies to recognize you when you return to the website and to provide us with web statistics relating to use of our website.
    4. Usually you can modify the settings of your browser to accept or reject all cookies or be notified when a cookie is set. For further information on cookies and cookie settings, including how to delete cookies, visit www.allaboutcookies.org. You can continue to use our site if you reject cookies but its functionality may be limited.
    5. As do many other sites, we use third party advertisers and/or internet advertising companies working for them to fill ad space on our site (or may do so in future). These third parties may use cookies and other similar technologies (known as action tags, single pixel gifs and web beacons) to assess information about your visits to this and other sites. This is so they can track the effectiveness of their campaigns (including whether these ads are clicked on or viewed by users and later purchases by such users), avoid showing you the same ad repeatedly and display ads on this and other sites tailored to your preferences. We don’t have any access to or control over these third party technologies and they aren’t covered by this policy. If you would like more information about these practices and to know your choices about not having this information used by certain of these companies, please click here. Please contact the third parties directly for more information about their privacy practices.
  8. How do we use your personal data?
    1. We use your personal data to provide our goods and services e.g. send service messages, process payments, administer or events and/or fulfill orders for goods.
    2. We use your personal data to help us communicate with you effectively should you try to contact us via our site including verification of any claims you may make.
    3. If you have agreed on our site, we may use your personal data to send you emails (or other communications) with details of our or third party goods or services which may be of interest to you including information about special offers or promotions.
    4. We may use cookies, IP addresses or personal data to recognize you when you visit or return to our site so we can show you ads or other content tailored to your preferences, to track anonymised traffic and usage patterns, to prevent or detect fraud or abuses or to help us improve our site.
    5. We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
    6. We may access, remove, alter or store or otherwise use any personal data if we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where if we are required to do so by law or appropriate authority.
  9. How do we protect personal data?
    1. Security is a high priority. We take appropriate precautions to protect personal data from loss, misuse, unauthorised access or disclosure, alteration or destruction using the same safeguards as we use for our own proprietary information.
    2. Don’t forget that email and other electronic communications are not secure if they haven’t been encrypted. Your communications may pass through servers in a number of countries before they reach us. So we don’t accept responsibility for any unauthorised access to or loss of personal data that stems from a cause beyond our control. Nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
  10. To whom do we disclose personal data?
    1. Payment details including credit card numbers are supplied direct to our banking partner mentioned on our site. We don’t receive or store such information.
    2. We may allow access to your personal data by third parties who supply us with a service – for the purpose of their service only and in accordance with our instructions. Examples include couriers (to enable delivery of goods), website hosts and businesses which assist us in undertaking communications or monitoring our site.
    3. You will be pleased to hear that we don’t provide your personal data to third parties for marketing purposes.
    4. We may disclose personal data so far as reasonably necessary:
      1. If we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where we have reasonable grounds for believing that a criminal act has been committed) or if we are required to do so by law or appropriate authority; or
      2. In the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving of all or the relevant part of our business.
    5. We may store or transfer personal data outside the European Economic Area for the purposes stated in this policy.
    6. Except as otherwise specifically included in this policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of your information.
  11. How can you access and rectify personal data?
    1. You can access and rectify your personal data by contacting us by the means shown on our website. We may charge an administration fee in line with data protection laws.
    2. For information about your rights under UK data protection laws, see the website of the UK Information Commissioner

 

Version 2.0

 

TERMS AND CONDITIONS

 

Effective Date: November 2012

 

Please read through the following Terms and Conditions carefully. They comprise the terms on which you are permitted to purchase items from Merlinroute Ltd t/a Lorien Trust (“us”, also referred to here as “we”) on this website (the “Website”). These terms and conditions apply when you purchase any items via this website or otherwise use this site.

  1. Introduction
    1. This website is owned and operated by Merlinroute Ltd t/a Lorien Trust. We are registered in England & Wales under company number 03029544. Our registered office and trading address is 2 Jubilee Park, Woodville, Derbyshire DE11 7NZ. Our VAT number is 640 1503 87.
    2. These terms do not however apply to our events which are subject to our event TCs.
    3. We may change these terms and conditions at any time without direct notification to you. Please check them carefully as they will apply to any new purchases made after the effective date shown above. As and when new Terms and Conditions are published they appear below.
    4. Items referred to within these terms relate to clothing, event tickets, merchandise and other such goods, item or service available for you to purchase.
    5. Right to cancel under “Distance Selling Regulations”.
  2. Where you purchase Products from this Website for personal use and not for resale:
    1. You have the right to withdraw from any Contract from the date on which we send you our Confirmation until 7 working days after the day you receive your order by giving us written notice of withdrawal by email, or post (See 1.1).
    2. You will be responsible for and will pay the cost of returning the Products to us by the same method as they were delivered. The Products will be returned at your risk.
    3. The only circumstances in which you cannot withdraw the order are where the Products that you wish to return are where a Contract is made between you and us to provide accommodation, catering or leisure services (For example hotel accommodation, plane, train or concert tickets, car hire or sporting events where we agree to provide the service on a specific date or within a specific period.
    4. If you withdraw from any Contract, we will credit you as appropriate for the price of the Products as set out in clause 4 below, provided that the Products are returned to us in the condition they were in when delivered to you.
  3. Payment and price
    1. The methods of payment available to you that we will accept are those listed on this Website on the date on which we accept your order.
    2. Certain methods of payment, namely Credit Cards, may incur an additional charge in addition to the price stated. You will be notified during the checkout process if this is the case.
    3. Payment made is in advance by the means stated on our website. We will only process payments if we obtain authorisation from our payment partner.
    4. The price for the goods, items or service you order is as stated on our site at the time you send us your order. VAT or any other applicable tax is included unless we say otherwise.
    5. If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
    6. Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. NB The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.
    7. The price shown relates to GBP (£) Sterling. Any oversees (EU and Non EU) customers may be charged an additional fee for currency conversion by our payment provider, your payment provider or both.
  4. Refunds
    1. Any refunds made pursuant to these Terms will be a refund of the price actually paid by you for the relevant Product and, except where specifically provided otherwise, will not include a refund of any postage, packaging or similar costs. For the avoidance of doubt, if you purchased a Product at a discount, we will refund you the discounted price. This clause does not cover services or tickets. Please see cancellation (5.1)
  5. Cancellation etc.
    1. We may cancel or change the event (by nature, date, location or otherwise). If so, we will notify you as soon as reasonably possible. If the event is cancelled, we will refund your payment for that event. If there is a change of date and/or location, we will ensure that your booking remains valid for the changed event or will offer a refund of your payment for that event if you request it within 14 days of the date of our notification.
    2. As all event tickets are personalised and bespoke to the individual, there is no “cooling off period”
      1. Refunds to pre-booked event tickets may only be approved on either compassionate or medical grounds.
      2. The law provides no cancellation rights should you decide you either can’t attend, or no longer wish to attend any event which has been pre purchased.
        1. Should you wish to request a cancellation, please adhere to the following terms;
          1. The Request must be made in writing to our registered address.
          2. The request must also include your event pack, this includes your character card, your event ticket, any In Game Tokens and any other event pack contents.
          3. The request must be received no later than 30 days prior to the event you are seeking a refund for.
          4. Should your request be successful, the Lorien Trust reserves the right to deduct a £10 administration fee form the final refund amount.
  6. Your order
    1. Your order is an offer to buy from us. Please check your order very carefully to ensure it is correct.
  7. Acceptance / unavailability
    1. There will be no binding contract of any kind between you and us unless and until we actually despatch the goods, items or service to you. Until then we may decline to supply the goods, item or service to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer. If any goods, item or service is/are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
  8. Delivery
    1. We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.
    2. We will do our best to arrange delivery within the time specified within our order confirmation or, if none, a reasonable period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
    3. An extra delivery charge may become payable by you if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days.
    4. Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
    5. In the event that you do not receive your ticket two weeks after the time stipulated in our confirmation, please contact the office (found in clause 1.1). A missing or lost ticket does not exclude you access to our events as details are held. We will require Identification to check your event entry eligibility.
  9. Faulty or mis-described goods
    1.  In the case of faulty or mis-described goods, please communicate with us directly providing the details as soon as possible. If the goods are in fact faulty or mis-described we will make arrangements with you for return of the goods to us and will provide a refund.
  10. Our responsibility to you.
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
    2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
    3. We will act in accordance with our Privacy Policy (Published here) and in accordance with the Data Protection Act 1998
    4. We are not responsible for any loss or damage where:
      1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
      2.  such loss or damage was not reasonably foreseeable by both parties;
      3. such loss or damage is caused by you, for example by not complying with this agreement; or
      4.  such loss or damage relates to a business.
  11. Your responsibility to us
    1. You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
  12. Intellectual property rights
    1. All intellectual property and other proprietary rights (including, but not limited to, brand names, product names, copyright and trade marks) and all technical, business or similar information (including, but not limited to, all designs, documents and other materials relating to the Products) used in the Products (together ‘the Intellectual Property’) are and shall remain the property of us or of our licensors.
    2. Other than as stated in Clauses 11.1 and 11.3 below, we do not grant permission for the use of the Intellectual Property and such use may constitute an infringement of the holder’s rights.
    3. All Website design, text and graphics appearing on this Website and the selection or arrangement thereof are the copyright of us or of our licensors. Permission is granted to print once in hard copy portions of this Website for the sole purpose of placing an order with or using this Website as a shopping resource. Any other use of materials on this Website (including reproduction for purposes other than those noted above and modification, distribution, or republication in any form or media) without our prior written permission is strictly prohibited.
    4. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) such content without our prior written consent.
  13. Availability of our site
    1. We will do our best to maintain the operation of our site and to rectify faults if they occur but we cannot guarantee that it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.
  14. Third party websites
    1. We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.
  15. “Act of God”
    1. Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
  16.  English law
    1. These T&Cs shall be governed by English law and any disputes will be decided only by the courts of England & Wales.
  17. General
    1. Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.
  18. Complaints
    1. If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these T&Cs.

 

Version 3 (Updated in line with the Consumer Rights Act 2015)

 

EVENT TERMS AND CONDITIONS

Effective Date: 01/11/2017

  1. Introduction
    1. We are Merlinroute Ltd t/a Lorien Trust. We are registered in the UK (technically ‘England & Wales’) under number 03029544. Our registered office and trading address is at 2 Jubilee Park, Woodville, Derbyshire DE11 7NZ.
    2. These terms and conditions apply to our events.
    3. You must ensure that all persons in your party is aware of and agrees to be bound by these terms and conditions. You are in any event responsible for all actions and omissions of each person in your party.
  2. Age requirements
    1. Only persons who are 16 years or over may make bookings for our events. The party may include persons under 16 provided that they are accompanied at the event by their parent or legal guardian aged 16 or over.
  3.  Rules and behaviour
    1. You agree to be bound by, and to comply with, the latest version of our Rules and Regulations, the Site Rules and any requirements or guidelines or reasonable requests which we or our agent otherwise communicate to you.
    2. You must comply with any rules and regulations of the venue owner.
    3. You must not engage in any dangerous, disruptive, unlawful, abusive, aggressive, threatening, drunken, antisocial or other inappropriate behaviour.
    4. You must comply with any request to provide proof of identity or age (including photograph and signature) and submit to reasonable security searches.
  4. Admission / ejection
    1. We reserve the right to deny admission or to eject you, whether with or without reasons or warnings, if we or our agent or the venue owner consider in our or their discretion that you have breached these terms and conditions (including non-compliance with any rules) or may do so. No refunds will be available in such case.
  5. Cancellation etc.
    1. We may cancel or change the event (by nature, date, location or otherwise). If so, we will notify you as soon as reasonably possible. If the event is cancelled, we will refund your payment for that event. If there is a change of date and/or location, we will ensure that your booking remains valid for the changed event or will offer a refund of your payment for that event if you request it within 14 days of the date of our notification.
    2. As all event tickets are personalised and bespoke to the individual, there is no “cooling off period”
      1. Refunds to pre-booked event tickets may only be approved on either compassionate or medical grounds.
      2. The law provides no cancellation rights should you decide you either can’t attend, or no longer wish to attend any event which has been pre purchased.
        1. Should you wish to request a cancellation, please adhere to the following terms;
          1. The Request must be made in writing to our registered address.
          2. The request must also include your event pack, this includes your character card, your event ticket, any In Game Tokens and any other event pack contents.
          3. The request must be received no later than 30 days prior to the event you are seeking a refund for.
          4. Should your request be successful, the Lorien Trust reserves the right to deduct a £10 administration fee form the final refund amount.
    3. If you are entitled to a refund under any provision of these terms and conditions and have paid a discounted fee covering more than one event, we will calculate any applicable refund by charging you the full (i.e. non-discounted price) for the non-refunded events and refunding you the balance of your payment.
  6. No sale etc.
    1. Bookings or tickets for our events may not be sold, offered for sale, traded, exchanged or otherwise used by persons who were not named on the booking application form.
  7. Liability
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
    2. You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.
    3. Very important: We shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
      1. There is no breach of a legal duty of care owed to you by us or by any of our employees or agents
      2. Such loss or damage is not a reasonably foreseeable result of any such breach;
      3. Such loss or damage is caused by you, for example by not complying with this agreement; or
      4. Such loss or damage relates to a business.
    4. Very important: You will liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
  8. English law
    1. These T&Cs shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
  9. General
    1. Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a ‘waiver’ (i.e. that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply.

 

Version 1 (Updated in line with the Consumer Rights Act 2015)

 

Rules & Regulations of the Lorien Trust

 1. You agree to comply with and be bound by the LT game rules. LT’s decision is final in all disputes con- cerning the game rules.
2. The LRP (Live Role Playing) hobby involves the use of specially manufactured LRP weapons. All partici- pants at LT events agree that LRP weapons may be used on them during active participation. Do not play the game if you do not agree to be struck with such weapons. Anyone found using an LRP weapon in a dangerous manner will be warned of their actions and any further incidents of this may lead to them being expelled from the event. Metal or other non-LRP weapons Must Not be brought to LT events. Reasonable camping knives are permitted but can only be used in your camp and Must be kept in your tent. The LT reserve the right to confiscate/ban, any weapon or any item of equipment it deems to be unsuitable or inappropriate. Any confiscated item Must be collected from the security point, prior to you leaving the event. Any uncollected items will be kept for a maximum of one year after the event and may then be disposed of.
3. The LT will inform the authorities if anyone is discovered breaking the law.
4. The LT will charge you for the repair or replacement value of any LT property that you have lost, dam- aged, vandalised or destroyed.
5. Our gate issued security wristband Must be attached to your wrist upon entry and then worn at all times during that event.
6. No Pyrotechnics (fireworks/bangers) will be allowed to be brought into any LT event by players. Any player found using/having them will be expelled from the event and banned.
7. No naked flames must be used under canvas or inside tents. All cooking stoves must be at least 4ft away from any flammable surface or tent canvas. Please make sure the ground is not being damaged by your fire. If needed please ask Event Support for sand to be used to help prevent such damage.
8. No Radio transmitting equipment, scanners, or disruptive electrical equipment can be used without the prior written consent of the LT.
9. No child under 16 will be permitted to take part in any large battles.
10. Any player caught cheating will be warned. If they persist in cheating they will be penalized and may, as a last resort, be expelled from the event.
11. Please remember that we are running family events, with children in attendance. As such, you are ex- pected to maintain a reasonable standard of decency, both physically and verbally. Remember that Lorien Trust LRP events are there for you to have fun at.

Site Rules of Lorien Trust.

1. You agree to comply with and be bound by the LT game rules. LT’s decision is final in all disputes con- cerning the game rules.
2. The LRP (Live Role Playing) hobby involves the use of specially manufactured LRP weapons. All partici- pants at LT events agree that LRP weapons may be used on them during active participation. Do not play the game if you do not agree to be struck with such weapons. Anyone found using an LRP weapon in a dangerous manner will be warned of their actions and any further incidents of this may lead to them being expelled from the event. Metal or other non-LRP weapons Must Not be brought to LT events. Reasonable camping knives are permitted but can only be used in your camp and Must be kept in your tent. The LT reserve the right to confiscate/ban, any weapon or any item of equipment it deems to be unsuitable or inappropriate. Any confiscated item Must be collected from the security point, prior to you leaving the event. Any uncollected items will be kept for a maximum of one year after the event and may then be disposed of.
3. The LT will inform the authorities if anyone is discovered breaking the law.
4. The LT will charge you for the repair or replacement value of any LT property that you have lost, dam- aged, vandalised or destroyed.
5. Our gate issued security wristband Must be attached to your wrist upon entry and then worn at all times during that event.
6. No Pyrotechnics (fireworks/bangers) will be allowed to be brought into any LT event by players. Any player found using/having them will be expelled from the event and banned.
7. No naked flames must be used under canvas or inside tents. All cooking stoves must be at least 4ft away from any flammable surface or tent canvas. Please make sure the ground is not being damaged by your fire. If needed please ask Event Support for sand to be used to help prevent such damage.
8. No Radio transmitting equipment, scanners, or disruptive electrical equipment can be used without the prior written consent of the LT.
9. No child under 16 will be permitted to take part in any large battles.
10. Any player caught cheating will be warned. If they persist in cheating they will be penalized and may, as a last resort, be expelled from the event.
11. Please remember that we are running family events, with children in attendance. As such, you are ex- pected to maintain a reasonable standard of decency, both physically and verbally. Remember that Lorien Trust LRP events are there for you to have fun at.

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We are on the field: Leave a Message

No one is available to assist you at the moment as we are on site. Please either use of the various "Contact us" forms or enter your question below; We will return to the office on or around the 19th June. Please email enquiries@lorientrust.com or you may text me, Adam C on 07749986563 and I will do my best to assist.

Hello, Please could I have either your Player ID or your date of birth so I can trace your account and assist you when i return to the office. (Est 19th June)

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